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We have a standard 24-48 hour processing time prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays.
Please review our shipping methods to receive an estimated timeframe of the delivery of your package.
No Shipment Will Take Place on Weekends nor Holidays
|USPS Ground||1-5 Days||$15.50|
|USPS Express||1-2 Days||$32.50|
|Mexico and Canada||2-5 Days||$35.00|
All Non-domestic and International Orders: There is a Customs fee that can be requested by the postal service upon delivery/receipt of the package. Customers may be subject to a 35% Duty/Customs fee based on the total order value. Virgin Hair Fixx is not at liberty to calculate or charge customer as we have no control over the fees required outside of regular shipping fees. Please contact your local postal service for further details.
Incorrect billing information and/or shipping to an address other than the billing address may cause shipping delays, as information must be verified. Virgin Hair Fixx has the right to decline an order and issue a refund at our sole option. Confirmation of billing may be required and customer can/will be contacted via phone and email to complete.
You will receive an email with a tracking number once your items have been shipped. If you do not receive a tracking number within 48 hours of placing your order, call Virgin Hair Fixx at 1-888-602-0226. Please, have your order number prepared when you call.
We do not ship on weekends, holidays, and in the occurrence of a natural disaster.
Rare, but if a backorder occurs on your item(s); you will be placed on a priority waitlist. We will immediately ship item(s) upon arrival. To add, we will contact you by phone or email with the estimated arrival date. If we are unable to ship the backordered item(s) in a reasonable length of time of 7 to 10 days, we will contact you immediately and offer you an option of a full payment refund.
Orders can be changed or modified but never cancelled for “full refund”. We DO NOT OFFER REFUNDS, due to the nature of the product. Once the order has been placed, we will only make modifications to the order. Please, refer to Return and Exchange Policy.
Due to the nature of the product, your order must meet Federal Health Regulations before requesting a return or exchange. All returns are processed within 1-2 business days upon arrival to our offices.
All hair has undergone a quality assurance process to ensure it is free of imperfections. If you receive an item that is damaged, defective, or materially different, please call customer service at 1.888.602.0226 within 3 days of the receipt date.
If the hair received does not meet our brand standards, we will gladly exchange it and begin the exchange process per our cost.
Our fulfillment department must inspect all incoming shipments to ensure all product is in its original condition. No in-store credit will be given if product has been unraveled, co-washed, or manipulated in any manner from its original state.
Virgin Hair Fixx LLP, at its sole discretion, may exchange products under the following conditions:
Our Customer Service department will personally guide you over the phone to assist you with your returns and exchanges request.
When you receive your item(s), open the box and visually examine the product to verify if you have received the desired texture and lengths you ordered. You can gently take the hair out of the plastic. At this time, you can determine if the products you have received are damaged, defective, or materially different from what you ordered.
Please, contact us immediately at 1.888.602.0226 with any discrepancy or questions.